The second option will authenticate your email address. SaRA will perform the diagnosis and if nothing is found, tick the second option named “Perform Authentication Checks”. C) Tick the first option in order to check the connectivity of Exchange Online.For illustrative purpose, we have selected Exchange Online here. B) On the next page, there will be two different options for diagnosis, from which you have to choose the one you want to perform.Below, there is an option that says “I am working with Microsoft support personnel on this issue.” Check the box beside the option only if you are actually working with a support agent for Microsoft. A: Launch Support and Recovery Assistant (SaRA) on your system and select the option named Advanced diagnostics.We will now go through the process of Advanced Diagnostics step by step. Remember that Advanced Diagnostics feature is currently available for Microsoft Outlook and MS Exchange only. If Office 365 Support and Recovery Assistant is unable to resolve the issues, users can also try out the Advanced Diagnostics option featured in SaRA itself. If your problem is one of those cases, mention it in the survey and you will be given suggestion regarding your next steps. In certain cases, SaRA will not be able to fix your Office 365 problems. What Happens if SaRA is Unable to Fix Problem Once it is done, it will provide a list of actions performed by the app along with a diagnosis report At this stage, Office 365 Support and Recovery Assistant (SaRA) will perform troubleshooting.
Click on Next to make SaRA initiate the diagnosis.
You need to enter your Office 365 email address and password on this page.
Download Support and Recovery Assistant (SaRA) Office 365 app from this address and then launch it on your machine.Here are some simple steps to fix Office 365 issues using Support and Recovery Assistant (SaRA):
How to Use Support and Recovery Assistant (SaRA) to Solve Office 365 Issues SaRA application can help users to fix issues encountered in the following Office 365 application and services. Now have a look at the Office 365 apps that are supported by SaRA. Support and Recovery Assistant (SaRA) tool is an easy-to-use app that anyone can utilize to resolve their Office 365 related problems.
By June 2018, it will completely replace OffCAT (Office Configuration Analyzer Tool), another troubleshooting tool by Microsoft for fixing MS Office issues. Though launched in 2016, its name is still unknown to many people. The best thing about this app is that it not only fixes the issues by itself but also instructs the users the remedial steps, whenever necessary. This is a new app by Microsoft, designed exclusively to resolve issues that occur in Office 365 products. What is Support and Recovery Assistant (SaRA) We will start by telling the readers what is SaRA. This post will discuss all you need to know about (SaRA). All Office 365 users should have the idea about this useful utility.
Users do not always have to reach out to O365 support agents as they can easily use SaRA to fix the issues. This is a trusted tool from the house of Microsoft that will come handy whenever there is an issue on Office 365 products. Office 365 users can now fix Outlook and Office 365 issues with the Support and Recovery Assistant (SaRA). If you are an Office 365 user then you must be familiar with various issues that keep occurring.